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Q: Who is Club Dental?
A: Club Dental is part of The Spencer Health Network, Inc., one of Canada’s oldest and largest administrators of discount health services. More than 150,000 Canadians have access to Spencer Health as part of their benefit coverage. The Spencer Health Dental network is made up of over 120 dentists across Ontario.
Q: Is this an insurance plan?
A: No, this is not an insurance plan. A Club Dental membership provides you with an affordable alternative to dental insurance. By becoming a member of Club Dental, you will receive 25% off of the current Ontario Dental Association (ODA) fee guide for all of the dentist’s professional fees, including cosmetic and restorative procedures every time you go to a network dental office.
Q: I already have dental insurance. Will this membership still save me money?
A: Yes, many of our members use their plan along with their current insurance to reduce their out-of-pocket expense on dental work. The savings are taken off the top of your bill and applied right there, while you are still in a network office.
Comparison of Savings Using Club Dental with an Existing Dental Insurance Plan
|
SAVINGS |
Without Club Dental |
With Club Dental |
|
Basic & Preventative |
$80 / $20 |
$60 / $15 |
|
Restorative |
$60 / $40 |
$45 / $30 |
Q: After I register for my membership, when should I receive my Club Dental Membership Card?
A: After your payment has been processed, your membership card will be mailed within 2 to 5 business days. All members can also access the Spencer Health toll free customer service number (1-888-357-5559) and speak to a members’ service representative who is ready to help you.
Q: If I visit a dentist that is not in the Club Dental network, do I still get a discount?
A: No, you will only receive your Club Dental discount by going to a participating provider. Please visit our Office Locator page, or CLICK HERE to find our list of participating providers.
Q: What do I do if I feel the provider overcharged me?
A: You can send a copy of your bill and a written letter to The Spencer Health Network, Attn: Provider Relations, 675 Cochrane Drive, East Tower 6th Floor, Markham Ontario L3R 0B8. We will investigate your inquiry, and you will be contacted regarding the findings.
Q: Can I still go to my regular dentist?
A: Yes, your membership allows you the ultimate flexibility of floating in and out of the network as you see fit, as well as visiting any participating providers across the GTA. However, you will only receive your Club Dental discount by going to a participating provider. Please visit our Office Locator page, or CLICK HERE to find our list of participating providers.
Q: Once I select a provider, am I assigned to that provider? How often can I change providers?
A: Another great feature of a Club Dental membership is your ability to select any provider from the network. You can change providers at any time, and other household members can select their own providers. Call Club Dental (1-888-357-5559) for help finding participating providers or visit our CLICK HERE to find our list of participating providers.
Q: What should I say when I call a provider to make sure they participate?
A: The providers will recognize the name of the network, so when you call, it is important to mention that you are a Club Dental/Spencer Dental Member.
Q: Do I have to agree to remain a member for a certain period of time?
A: No. You are charged one time for your annual membership.
Q: How can I renew, update or upgrade my Club Dental Membership?
A: In order to make any changes to your existing Club Dental membership you need to login to your account. Visit https://secure.spencerdental.ca/cd_login.php or CLICK HERE. Using both, the e-mail address you signed up with and the certificate number which can be found on your membership card, you will be able to access your account to make the necessary changes.
